Refund policy

We want you to be happy with your parts. If something isn't right, contact us at zzkcnd@gmail.com with your order number and we'll sort it out.

Defective or wrong items

If an item arrives defective, damaged, or isn't what you ordered, tell us within 30 days of delivery or pickup. Please include a short description and, if possible, a photo or video of the problem.

We'll send a replacement or give you a full refund, including the original shipping cost. For low-cost items, we may not ask you to send the item back.

Change of mind

You can return unused items within 14 days of delivery or pickup if they are:

• unused, unsoldered, and not modified
• in their original packaging (anti-static bags included)

Please email us before sending anything back. Return shipping is paid by the customer, and the original shipping fee is not refundable. Local customers can arrange to drop returns off in Langley, BC.

Items we can't accept for return

• Parts that have been soldered, wired, cut, programmed, or otherwise modified
• Parts damaged by incorrect wiring, reverse polarity, over-voltage, or similar misuse
• Digital products (such as 3D printing files) once they have been downloaded, unless the file is faulty

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

If you'd like a different item or variant, email us and we'll arrange an exchange or return plus a new order.

Cancellations

You can cancel an order free of charge any time before it ships or is marked ready for pickup. Just email us as soon as possible.

Contact

DaoGu · Langley, British Columbia, Canada · zzkcnd@gmail.com